Terms and conditions

These Terms and Conditions constitute a legally binding contract between the consumer (“you”) and AND I WONDER (Vanguardpassion Lda) with headquarters at Rua da Fundição, 240, 3700-119 S. João da Madeira, tax identification number 510648550 and contact +351 914390773 and apply to the ordering, purchasing, fulfillment and delivery of Direct Import Goods from the top level domain name shop.andiwonder.com (“Website”). Note that this policy applies to individuals who purchase shoes for personal use only i.e. it does not cover any business and wholesale accounts.

Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about ordering, processing, fulfillment and delivery of Direct Import Goods.

You agree to be bound by the Terms and Conditions by accessing the Website, regardless of whether you create an account or make a purchase.

If you breach any of the Terms and Conditions, you are prohibited to continue using the Website.

If you do not agree with any part of these Terms and Conditions, you must leave this Website immediately.

These Terms and Conditions may be updated periodically by AND I WONDER. Revisions will be posted to this page. You agree to be bound by any revisions.


“Consumer” means an individual who purchases goods and services for personal use.

“Direct Import Goods” means those goods available from AND I WONDER via the Website.

“Order” means an Order for Direct Import Goods placed via the Website.

“Taxes” means any taxes (including goods and services tax and other value added taxes), levies, imports, charges and duties (including stamp and transaction duties, import and export duties) imposed by any authority together with any related interest, penalties, fines and expenses in connection with a transaction contemplated under these Terms and Conditions.


As a condition of creating an account with AND I WONDER, you consent to us sending you Administrative Emails and Promotional Emails. In this document:

  1. a) “Administrative Emails” involve details of account activity and purchases you have made.
  2. b) “Promotional Emails” consist of product information, new offers, and information about AND I WONDER. You may choose to opt-out of receiving Promotional Emails anytime by simply clicking the unsubscribe button at the bottom of our emails and following the instructions.


You may place an order with AND I WONDER by completing the order form on the Website and clicking the “ADD TO BAG” button.

When you place your order, we will issue you with an order number by email. Please note that this is not a confirmation that your Order has been accepted.

By placing an order, you make an offer to us to purchase the shoes you have designed, or other product you have selected, based on these Terms and Conditions.

Information contained on the Website constitutes an invitation to treat. No information on the Website constitutes or should be deemed as an offer by us to supply any shoes or other products, however AND I WONDER will make every effort to supply the shoes you have designed to you, or other products you have selected for purchase.

We will notify you that your order is being processed by sending an order confirmation email to you. We do not formally accept your offer until your order has passed our internal validation procedures for:

  1. Verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud.
  2. Confirming with our suppliers that they are able to supply the shoes you have designed.

Formal acceptance of your offer will occur when we email you confirming your order and, where you have ordered a pair of bespoke shoes, where we provide you with the first update on the making of your shoes.

If we cannot process or accept your order after payment is received, we will contact you by email or telephone.

You warrant to AND I WONDER that all goods that you order are intended for personal, domestic and non-commercial use only.

You agree and acknowledge that, if your offer is accepted by AND I WONDER in accordance with these Terms & Conditions, that AND I WONDER is contracting to arrange for the delivery of the relevant products to your nominated address.

AND I WONDER is considered the importer of record in respect of those products and you must comply with all laws and regulations of the country in which you are receiving the products.

AND I WONDER and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


You agree not to post or transmit to the Website any material which:

  1. Is threatening, defamatory, obscene, offensive, indecent, pornographic, abusive, discriminatory, liable to incite hatred, is in breach of confidence, or privacy, or is proprietary.
  2. Is not properly licensed for use on this Website.
  3. Violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.
  4. Constitutes or encourages an illegal act – including criminal or civil liability, or acts which are otherwise prohibited by the law of any relevant country in the world.
  5. Infringes on the rights of a third party in any country in the world.
  6. Has the potential to cause technical damage to the Website, or the equipment of other users of the Website (including, without limitation, viruses, trojans, worms, corrupted data or other malicious data or code).

You agree to not attempt to “hack” the Website or any other websites you do not own. This includes without limitation, trying to guess users passwords, “phishing”, accessing “hidden” URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.

You may not reverse engineer, decompile, or disassemble the AND I WONDER shoe designer, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

You agree that AND I WONDER owes no royalty or licence fee to you or any third party for use of material which is posted or transmitted to the Website. This includes but is not limited to images of shoes designed by you using our shoe designer, and photographs of shoes custom made for and sold to you. AND I WONDER is free to copy, distribute or incorporate such material into the Website for commercial or non-commercial purposes.


1. The cancellation or return process is dealt with on a case-by-case basis by VANGUARDPASSION LDA. The request must arrive in writing to the contact email info@andiwonder.com within 30 days after ordering, and the instructions for cancellation or return of the merchandise will be answered and defined by VANGUARDPASSION LDA, by the same means of communication.

2. Whenever possible, the return must be made through the same payment method, but if it is not possible, the user must present proof of payment and account or card title, in order to make a return by Bank Transfer.

3. VANGUARDPASSION LDA undertakes to reimburse the User within a maximum period of 10 days.

4. Returned products must be in a condition to sell, that is, in the same state in which they arrived at the User’s hands, without any anomaly or damage.

5. The return of the value is only made after the arrival and analysis of the product.

6. If the value resulting from the exchange of products of an order is lower or higher than the initial value of the order, the conditions of correctness will be indicated by VANGUARDPASSION LDA.


AND I WONDER may assign you a password and account identification to enable you to access and use certain portions of the Website. Each time you use a password or identification, you will be deemed to be authorized to access and use the Website in a manner consistent with these Terms and Conditions. AND I WONDER has no obligation to investigate the authorization or source of any such access or use of the Website. You are solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of the Website is actually authorized by you, including without limitation all, communications and transmissions and all obligations (including without limitation financial obligations) incurred through such use of access. You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify AND I WONDER of any unauthorized use of your password or identification or any other breach or threatened breach of this Website’s security.


If you decide to purchase a pair of shoes or other product from the Website, you agree to promptly pay the associated fee. If you make any purchase in a currency other than your local currency, you may be charged a currency conversion fee, foreign transaction fee and/or processing fee by your bank, credit card provider or financial institution. You acknowledge that if you trigger a “chargeback” through your credit card provider, we reserve the right to no longer conduct business with you.


You acknowledge that all discounts arising from promotional offers are applied to transaction amounts only before any applicable sales tax and existing account credit or gift card credit are applied to the total amount of your order.

Discounts will be calculated on the final amount of an order taking into account any refunds, additions or deletions. Where an order is changed after payment has been processed, AND I WONDER will recalculate the discount applied and only refund the difference between the price you paid and the price that you would have paid had your original order been for the amended order. Where a remake order has been placed on a discounted item that results in a change in price, AND I WONDER will credit or charge the difference in price for that item, as the case may be.

Promotional offers cannot be used to purchase gift cards.

Only one promotional offer can be used per order.

AND I WONDER reserves the right to verify the validity of the promotional offers redeemed by you at any time. If we have reason to believe that there has been unauthorized use of a promotional offer, then we can revoke this offer and cancel your order at our discretion.


AND I WONDER’s Returns/Remakes Policy for Direct Import Goods, which is incorporated into these Terms and Conditions, is as follows:

  1. Eligibility for Refund.Unless otherwise agreed at the time of purchase, you may return shoes which do not have a custom inscription, purchased via the Website, for a refund or credit, within 30 calendar days of the purchase date. Due to the personal nature of custom inscriptions, we cannot offer a refund because of change-of-mind. All items for return must be in their original condition, unused, unwashed, unaltered, and undamaged. Items must be in the original packaging (including, if possible, the original delivery box), and be accompanied by the AND I WONDER return form.
  1. Eligibility for Remake.Unless otherwise agreed at the time of purchase, you may remake shoes which do not have a custom inscription, purchased via the Website, in a different size and/or style up to a maximum of two (2) times, taking into account any changes in price for materials, embellishments, and services such as Express Service. Due to the personal nature of custom inscriptions, we cannot offer a remake for change-of-mind purchases. AND I WONDER materials and style choices are subject to availability. In the event that your shoes cannot be remade to the same specifications as your original pair due to a change in our product range, we will notify you.

You must submit a remake request for any eligible item within 30 calendar days of the purchase date (or, if a second remake, within ninety (90) calendar days of the order date of the first remake pair). All items for return must be in their original condition, unused, unwashed, unaltered, and undamaged. Items must be in the original packaging (including, if possible, the original delivery box), and be accompanied by a AND I WONDER return form.

  1. Processing Refunds.After your returned item is received and inspected to be in a compliant condition, in most cases, your refund will be processed and a credit will be applied to your credit card or original method of payment within 10 business days. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. For returns related to products purchased during certain events, such as private sale events, your refund may be credited in the form of an electronic gift card, as noted at the time of purchase. Items that have been returned for a refund to your original form of payment will be refunded at the original purchase price including applicable sales tax (if any). If a gift card was utilized in the original purchase, a credit for the value of the refund will be applied to the same gift card.

Consumers are required to first pay for return postage, however the cost will be applied as a credit to your AND I WONDER account and deducted from your next order with us. To apply for the credit, photograph your shipping receipt and upload it within your AND I WONDER Account page. The option to upload a postage receipt will be activated within your Account page once the online refund form has been submitted. We will apply the credit within five (5) business days of you uploading the receipt.

  1. Processing remakes.After you complete the online remake form, we will start processing the remake order within 1 – 2 business days. If your returned shoes are subsequently found to be worn or in damaged condition, we reserve the right to cancel the remake order and you forfeit any right for refund.

We will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product availability, we will notify you.

  1. Faulty Items.Your shoes will be considered faulty if they are received damaged, or a manufacturing fault occurs within 30 days of purchase. Depending on the severity of the fault, AND I WONDER will either credit your AND I WONDER account the cost of a shoe repair up to the value of $50 (upon you submitting a receipt), or arrange a full remake free of charge, pending the availability of the style and material used in the original design. Shoes damaged as a result of wear and tear are not considered to be faulty.


AND I WONDER, through our transaction providers Adyen and PayPal, employs the Secure Sockets Layer (SSL) technology to protect transactions with our consumers. However, AND I WONDER will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a consumer whose credit card is fraudulently used, or is used in an unauthorized manner as a result of using this Website.


Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation.

When designing your bespoke shoes, the images displayed are a representation only, the actual shoe that is custom made for you may differ to the represented images. Your ability to return shoes is subject to the AND I WONDER Returns Policy.

When your order items have been dispatched, we will email you to confirm shipment including a tracking number (for each item, if applicable).


Your shoes will be manufactured and delivered to you in accordance with the estimated date stated on the website at the time of purchase. For some locations we also offer an ‘Express Service’ for an additional fee. ‘Express Service’ means we will prioritize your order, and expedite the production of your shoes. The estimated delivery date will be displayed at the checkout for your product.

Please note that we cannot allow changes to an ‘Express Service’ order once it has been submitted. Any additional requests which impede or delay the production will result in forfeiture of ‘Express Service’ without refund.

In the event your shoes require a remake and the original order was made with ‘Express Service’, this service will transfer to your remake order, provided the reason for remake was that we did not produce the shoe as ordered. ‘Express Service’ fees are refundable provided the reason for the refund was that we did not produce the shoe as ordered.

We want to ensure your Express Service shoes still meet our high quality standards. As all our shoes are manufactured-on-demand, as opposed to shipped to you directly from a warehouse facility, unforeseen manufacturing issues can come up from time to time. In these instances, we’ll do our absolute best to still meet the Express Service timeframe but if we’re unable to, we will let you know immediately and refund the Express Service charges in full. And if the new delivery date doesn’t work for you and you would prefer to cancel the order, you are entitled to a full refund.


AND I WONDER makes every effort to deliver your custom-made shoes or other product purchased from the Website according to the estimated delivery times provided at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom-made shoes or other product do not arrive within the estimated delivery time, please contact us.

We encourage you to visit the “My Account” section on our Website to view the delivery status of your custom-made shoes or other product.

Unless otherwise agreed by us, we will deliver your custom-made shoes or other product to the address indicated on your order confirmation. If no one is available to take delivery of your order, our carrier may leave a card so you can pick-up your custom-made shoes or other product from a third party address. If you grant authorization for our carrier to leave your delivery without a signature, you release AND I WONDER and our carrier from all liability. Deliveries lost, stolen or damaged under these circumstances are not covered by the AND I WONDER Returns Policy for remake or refund, or by our carrier.

We will use our reasonable efforts to deliver your custom-made shoes or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. To the extent permitted by law, AND I WONDER will not be liable for any delay or inability to deliver your order within the estimated timeframe.

Risk and Title in Direct Import Goods passes to you on the date and time of delivery of the goods to AND I WONDER’s nominated delivery agent in the country of export.

Our products are shipped via Chronopost, MRW, TNT, DHL  or CTT.


As noted above, if your offer is accepted by AND I WONDER in accordance with these Terms and Conditions and notwithstanding that the delivery of the relevant products to your nominated address will be arranged by AND I WONDER, you will be considered the importer of record in respect of those products.

If your nominated address is within Australia, you hereby authorize DHL and/or UPS under the Customs Act 1901 (Cth) to act as your agent in respect of dealing with the Australian Customs and Border Protection Service in clearing the goods on your behalf, including, without limitation, making declarations on your behalf to Customs.


In respect of an order of Direct Import Goods, Taxes may be levied with respect to the goods by the destination country to which the goods will be delivered and/or the country from which the goods are shipped. For the following destination countries, you will be the importer of record for the purpose of customs and border processing and, as the importer of the goods, you may be required to pay Taxes to the relevant authority in addition to your payment to us of the price:

  • Brazil
  • Chile
  • French Guiana
  • Lebanon
  • Indonesia
  • Israel
  • Mexico
  • Philippines
  • South Africa
  • Sri Lanka
  • Taiwan, Province of China
  • Thailand
  • Turkey
  • US

For all countries not listed above, AND I WONDER will be the importer of record for the purpose of customs and border processing. In such countries , as the importer of the goods, we agree to pay such Taxes to the relevant authority in addition to your payment to us of the price.

If the relevant authorities in your country ask you to pay taxes or duties when your shoes are delivered, please contact AND I WONDER and we’ll rectify this for you.


Except as otherwise provided elsewhere in these Terms and Conditions or on the Website, anything that you submit or post to the Website and/or provide AND I WONDER, including without limitation, shoe designs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and AND I WONDER shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of AND I WONDER. You also grant AND I WONDER the right to publicly use the name that you include with any Submission when we refer to that Submission. You represent and warrant that you own or otherwise control all of the rights to any Submissions you make on the Website and that your use of your Submissions by AND I WONDER will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead AND I WONDER or third parties as to the origin of any Submissions or Content. AND I WONDER may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.


Outbound links from this Website are provided for your convenience.

AND I WONDER has not reviewed these websites in any great detail, and cannot vouch for the content on these pages. You agree to access these links entirely at your own risk.

You are welcome to link to the Website provided you do so tastefully. If we feel your link is not in good taste, or is damaging to our brand (beyond mere criticism), we reserve the right to withdraw the right to link to the Website. You agree to remove the offending link at this time.


You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of AND I WONDER. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Neither our failure nor your failure to enforce any part of these Terms and Conditions constitutes a waiver of such Terms and Conditions. Such failure will in no way affect the right to later enforce a part of these Terms.

AND I WONDER reserves the right to change the Terms and Conditions at any time.

No AND I WONDER employee or agent has the authority to vary any of the Terms and Conditions.


AND I WONDER shall not be liable for any delay in performing any of its obligations under control of AND I WONDER, and AND I WONDER will be entitled to a reasonable extension of time for the performance of such obligations.


Whilst every effort has been made to ensure the information contained within this Website is correct, AND I WONDER makes no warranty as the accuracy, comprehensiveness, or correctness of any material, and provides all material on an “as is” basis.

AND I WONDER, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.


This contract will be governed by the laws of Portugal. Any dispute arising out of your use of the Website, or the products purchased on it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If a provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.


At AND I WONDER, the importance of protecting your privacy is paramount. We promise to do everything in our power to ensure you shop with us with confidence.

This document describes how we collect, use, disclose and safeguard your personal information. If you have any questions relating to this policy, please do not hesitate to contact us.


Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information is recorded in a material form or not.


We strive to only collect personal information necessary to conduct business as a premier retailer of bespoke women’s shoes.

The type of personal information we collect includes:

  • Your full name and contact details (such as phone and email).
  • The name, address and contact details of the person who will take delivery of the product.
  • Your billing information.
  • Sizing measurements.
  • Any personal information you disclose to us when you complete an online form on our website shop.andiwonder.com , or send us via email (info@andiwonder.com).


Any personal information which is collected will be used and disclosed only to provide you with the products and services you’ve requested, or otherwise to carry out our business including communicating information about our products and services to you. We may need to share personal information with our service providers, some of whom provide us with marketing assistance. However, these service providers are only permitted to use the personal information as directed by us. If we share information with any other trusted parties for their own use, we will do so only if we believe they offer products or services that may be of interest to you and will share the information only in de-identified form.

We will not under any circumstances disclose personal information about you to a third party unrelated to our business, unless such a disclosure is authorized or required by law, or you have expressly consented to such a disclosure.

If you are subscribed to receive promotional material from us, we may send you such material periodically. You may unsubscribe from receiving this material at any time.

We may periodically send all members surveys or company announcements. These messages are separate to our newsletters, but you may also unsubscribe at any time by following the included instructions.


Third party vendors, including Google, show our ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads to you based on your prior visits to our Website.

You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.


We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate.

Your personal information is accessible and editable by logging in to your AND I WONDER account. You may log in and edit this information at any time.

You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all request for access and correction to info@andiwonder.com.


If you would like more information about the way we manage your personal information please contact us.


Through its Personal Data Protection Policy, AND I WONDER (VANGUARDPASSION LDA) (hereinafter referred to as “AND I WONDER”) informs its users about the type of data collected, the use that will be made of them, and the your right to access, modify or delete them.

AND I WONDER declares that it complies with the current standard on the Protection of Personal Data.

Data controller

AND I WONDER informs that the data controller is the company VANGUARDPASSION LDA, providing users with the email info@andiwonder.com as well as the address Rua da Fundição, 240, 3700-119 S. João da Madeira (Portugal) for any necessary communication.

Personally processed data

As part of its trade and personalization of footwear, AND I WONDER asks for the personal data of its users. AND I WONDER undertakes to retain only the data necessary for the provision of its services and guarantees the use of all necessary means to protect the data referred to. The required data will be marked with an asterisk (*) in the corresponding forms. The rest of the requested data that are not obligatory will be facilitated by the user and under his responsibility and consent.

Data can be retained through registration forms on the AND I WONDER platform via email, chat, phone, social networking sites or fairs and / or events organized by AND I WONDER or by third parties. In the event that the data is collected by third parties, the proper use and correct application of the Data Protection Policy is the responsibility of said third party.

Refusal to provide any data may result in the inability to use all or part of the services offered by AND I WONDER.

The type of data collected may vary by user category:

  • Bride, Groom and guests
  • Daily use

For individuals, groom or guest users, the following data may be collected according to the type of services they subscribe to or use:

  • Name and Nickname.
  • Nationality, sex, date and place of birth.
  • Email, telephone and address.
  • Bank information.
  • Identity documents.
  • User name in social networks.
  • Data related to the size you use in footwear
  • Tax Identification Number
  • Date of marriage and dresses


  • Name and Nickname.
  • Company Name.
  • Email, telephone, address.
  • Sector of activity.
  • Tax Identification Number

Purpose of use for the data

The personal data provided by the users will only be used in relation to the use of the services offered by AND I WONDER.

– Personalization of fashion accessories

– Marketing actions

Assignment and transfer of data to third parties

AND I WONDER undertakes to implement all necessary means for the protection of its users’ data and not to transfer or transfer to third parties.

Shelf life

The data collected will be preserved for the duration of the use of the services offered by AND I WONDER and until the user exercises his right of cancellation.

User rights

The user may at any time exercise their right to access, modify, delete their data.

The execution of these rights can be carried out directly via e-mail that can also in case of doubt or technical uneasiness, to contact AND I WONDER at address Rua da Fundição, 240, 3700-119 S. João da Madeira or by email at info@andiwonder.com.

In the event that the user considers that there is a violation of their rights, you can send a complaint directly to AND I WONDER through the contact information provided in advance or through the National Data Protection Commission https://www.cnpd.pt/.


AND I WONDER informs its users that all necessary measures have been taken, both technologically and organizationally, to ensure the security of your personal data and to prevent loss, alteration or unauthorized processing.

Data of underage persons

The inclusion of personal data of minors is under the full responsibility of the user who insures all the necessary rights for the disclosure of this information and that undertakes not to publish under any pretext the contents that could harm a minor.