Good to know

SHIPPING

All shoes and I wonder are made to the root. This is the only way we can guarantee the size in length and volume as requested. As such, your production can take up to 15 working days. After the production is complete, check the different delivery times according to where you live:

Standard Service with Chronopost (Free)

Portugal and Spain – 2-3 working days

Rest of the EU – 5 working days

DHL Express (8,00 EUR – 15,00 EUR)

Rest of the EU – 2-3 working day

CTT (Free)

Exclusive for Madeira and Azores – 2-3 working days

RETURNS

We understand that when you order online you may need some time to decide if you want to keep an item or not, after you receive it. For this reason, you have 15 days to return your order. Wether you changed your mind, or the item you selected doesn’t fit you, or even if it’s not what you expected, use our free returns service and send your parcel back.

All items need to be returned in perfect conditions, unworn, unwashed, undamaged and with all brand tags attached and the original packaging included.

For return, you must place the items and accessories inside the box of the mark and the one inside the card box. Use tape to seal it properly and attach the return shipping label at the top.

Once the item arrives, we will start the refunding process, and you’ll be notified via email. The refund will be processed to the same payment method you used for the purchase, so if you prefer to receive an and I wonder voucher, please contact our Customer Service team.

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