FAQ’s

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

An email address is all you need to start the order process. We recommend that you register for a and I wonder account so that you can follow the process of producing more easily. Having a registered account gives you access to occasional advantages.

I HAVE FORGOTTEN MY PASSWORD: WHAT SHOULD I DO?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

HOW DO I RECEIVE AND I WONDER EMAIL UPDATES?

Stay informed of news and occasional campaigns, subscribing to our newsletter. In all incoming emails you can unsubscribe.

HOW DO I PLACE AN ORDER ON YOUR SITE?

Placing an order is easy at and I wonder. Here’s how:

  1. Choose a category from the top navigation menu or from the inspiration banners on the homepage.
  2. Select the size (size and width) of your item, choose what you want to customize on the sole of your shoes (optional) and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout.
  3. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address and some personal information to proceed.
  4. Choose your payment method and select a delivery type to complete your order. Once your purchase is confirmed, it will be carefully prepared to produce just for you.

CAN I PLACE AN ORDER OVER THE PHONE?

Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone with WhatsApp or e-mail.

WHERE CAN I FIND SIZE & FIT ADVICE?

We believe that merging information of size and width is the best form of size decision. We develop varied shapes in size and width so that we can be very close to the perfect fitting. If you have questions about your choices, talk to a shoe advisor online, via email, messenger, or WhatsApp.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

Once your purchase is effective, we will be very quick to prepare the materials to produce. If you wish to cancel or change your order, please contact us as soon as possible. We’ll have a Shoe Advisor team ready to help you.

WHICH CURRENCIES CAN I SHOP IN?

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

WHEN WILL MY CARD BE CHARGED?

If you pay by PayPal, and I wonder will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Visa; MasterCard; American Express; PayPal;

WILL MY PERSONAL DETAILS STAY SAFE?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the and I wonder Privacy Policy.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Shipping costs depend on your location. Occasionally, we can offer the shipment. When so it will be visible in the homepage and will be informed in Ckeck out.

WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK DELIVERY?

When your order is fully confirmed, your shoes will be produced carefully within 15-20 days, just for you, and will be shipped. Depending on your location, shipping may take up to 4-5 days.

We will update the production status of your shoes in your personal area, and final photos will be available before sending.

WILL I NEED TO PAY TAXES AND DUTIES?

The price you paid to and I wonder will exclude all relevant import taxes and sales taxes. As the recipient, you must pay them directly to our carrier to release your customs request upon arrival.

For US customers, your purchase may be subject to sales or use taxes unless your state is exempt from taxation. Many states require a return of sales tax / use at the end of the year for taxable purchases that have not been taxed (including purchases over the Internet) and payment of the use tax on those purchases.

For more details, contact the local customs / tax authority.

WHAT IS YOUR RETURNS POLICY?

If you customized the sole of your shoes, we do not accept return of the order unless it is not correct. In this case, you have 15 days to use our free returns service.

HOW DO I PACKAGE MY ITEM FOR RETURN?

Simply follow these steps to prepare your item:

Simply follow these steps to prepare your item:

  1. Place any unwanted items with original packaging inside the protective and I wonder box and leave it open until the driver has checked the contents.
  2. Attach the return label and a signed copy of the return note to the outside of the and I wonder box. Please do not to attach any labels at brand box.

WHEN WILL I RECEIVE MY REFUND?

Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our atelier we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible.

WILL SHIPPING & DUTIES BE REFUNDED ON RETURN?

While we offer free returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) country/region, taxes and duties are non-refundable through and I wonder. You may be able to recover these by contacting your local customs office directly. If you have shipped an order to a DDP (Delivery Duties Paid) destination, taxes and duties are refundable through and I wonder.

About size

Size

Select the size according to the number you normally use. If you have any doubts about size, please chat with us.

Width

and I wonder has 3 shapes of the same size but with different volumes. It is important that you tell us the volume precept of your foot. It may be Small, Medium or Large

Talk to us